I sent out a couple customer service emails today and I decided to post them here as well, rather than writing out the whole experiences. Hopefully these two reputable companies will follow-up and I can report back on their wonderful responses. Starting with Chipotle...
Hey guys, I appreciate the product and I am a huge Word-of-Mouth advertisers for you guys. Anytime I am with people who have never eaten Chipotle I take them there for dinner.Moving on to Barnes and Noble....
However, today when my family visited the Maple Grove store our experience was not quite as great as usual. The bathroom my 3 year old son and I used was dimly lit and smelled bad (like dirty, old water). Then when my wife brought our 4 month old into the bathroom to change his dirty diaper there was no place to lay him down except the floor. I love your food but the bathrooms bummed me out.
I'll probably blog about this so I would appreciate your response.
Friends,I guess now we'll all just wait and see.
I am a regular visitor of Barnes and Noble stores. Most of the time my experience is pleasant. However, I have been dissatisfied with the customer service I have received when trying to return items. I don't understand why only certain members of the sales team can do returns.
What has happened the last two times I have returned items, is that I have had to stand and wait at the front counter until 'official return people' find their way to the front of the store. I would think that these people would be stationed at, or close to the front, especially after Christmas when return numbers are high. Having to stand and wait 5 minutes while other registers are working seems like bad customer service.
I will be posting this on my blog and I would appreciate your response.