Skip to main content

Great Customer Service

I had a great customer experience today while getting our van's oil changed. My kids were with me and they were getting a little antsy waiting for the mechanics to finish their work. That's when something happened. The man working the front desk noticed what was happening and he took the initiative to change the TV channel from morning news to cartoons. He did it all on his own, like I wasn't even in the room. Then when we went to pay he addressed the kids kindly with some jokes. They really enjoyed it and his actions made what could have been a difficult situation much calmer and easier to deal with.

That is customer service and that will bring us back to that particular shop again.
Post a Comment

Popular posts from this blog

5 Reasons I Won't Let My Kids Wear Clothes with Skulls on Them

Yesterday I threw out a poll question on my Facebook and Twitter pages.  The poll question asked, "Should Christians wear attire with skulls on it?"  I received some great comments from people with a variety of opinions.  You can read the comments on my timeline from 8/8/13.

My opinion is that Christians should not wear clothes with skulls on them.

I don't have one specific Bible verse that I can use to prove my point.  Jesus never said, "Thou shalt not wear clothes with skulls."  I do however think there are number of conclusions that can be drawn from Scripture that support my opinion.

1.  Jesus does care about the clothes we wear.
I don't believe God's people are free to wear whatever they want.  From the Old Testament all the way through the New Testament you can find Biblical language related to clothes.  There are laws in Leviticus about clothes.  God instructed the OT priests on what to wear don't believe God's people are free to wear wh…

How to Make an ISTJ Calm and Happy

When it is time to write a sermon I have found it is most effective for me to get out of the house and go to a coffee shop.  My mind is clearer and my focus is sharper there.  I am usually more productive.

The increase in output may be because, as pastor and author Mark Batterson often says, "change of place + change of pace = change in perspective."  However, I think something else is influencing me.  When I am out of my house I am not distracted by messes, dishes, house chores, or clutter; my mind is completely free to focus on the task I want to accomplish.

 In addition to Batterson's creativity axiom, here are a couple little formulas that I've found hold true for me:

Cleanliness = Creativity and Calmness.
Organized home = Organized mind.

Simply put, I function best when my environment feels under control.  This feeling of control comes in many different forms.  I feel like things are under control when my surroundings are clean and organized.  I feel like thin…

Lessons from Mt Everest

It would be great is life was all fun and easy and exciting like glissading down a mountain side.  However life is actually much more like climbing up the mountain.  It is difficult, painful, dangerous and exhilarating all wrapped up into one.
Last Sunday I preached at a church in Northfield and I shared some thoughts about this.  I compared lessons I've learned studying mountain climbing to lessons I've learned living life.  Here are the five things I talked about, along with some accompanying Bible verses.
1. You have to have a goal and you have to work hard towards achieving it, sometimes for a long time ---> Jer 29:10-14  2. You have to expect setbacks (injury, weather, enemies, catastrophe) and roll with them ----> 2 Cor 4:8-10  3. You have to push yourself beyond what you thought possible ----> Phil 4:13  4. In most cases, you need others to help you (guides, logistics, cheerleaders, friends, expedition leader) ----> Heb 10:15   5. You have to acknowledg…