Where is the Customer Service Love?

I just got off the phone with a 1 hour 20 minute call to Charter Communications trying to resolve a $20 transfer fee on my account. I am shocked they would provide such a runaround over twenty bucks. It doesn't leave a great taste in my mouth (although 2 of the 4 people I spoke with were actually wonderful). Alas, at least my internet is back! I have tons to update.